Adding relevant FAQs to the product & collection pages have tons of benefits. We experienced firsthand that providing helpful FAQs on the website builds trust and authority for search engines and visitors. It helps with both search engine ranking and conversion rates as you can answer users' questions in advance.

We wanted to make this easy for Risify clients. We have created a system where you can have a centralized FAQ management system directly using Shopify content fields without being dependent on any third-party application.

Risify sets this up for you - and it is managed through Shopify's custom meta objects. We are adding the store-front FAQ snippet to the product and collection pages.

Step 1: Activate Risify FAQ

Risify FAQ works using Shopify Content Meta fields. You can keep using the content independent from the Risify app.

Step 2: Create FAQs Using AI

Create FAQs using Risify AI and assign them to the relevant products and collections.

Step 3: Add FAQs to Your Storefront

Easily add Risify FAQs to your store front using Shopify App Embeds.

All the content is hosted by Shopify - using Shopify Metaobjkects. You can use the content independent from Risify.

Risify FAQ on Shopify Meta Objects

Advantages:

Centralized FAQ system to manage all FAQs in one place.
Using Shopify native content fields - no third-party dependency
Being able to use the same FAQ element on different pages
Google Schema FAQ implementation

DOs

Start adding FAQ to essential collections and products
Check out your previous client questions - original FAQs are the best
Use original content for the answers
Link to the relevant blog posts if you have one

DONTs

Use the same FAQ on each page - try making it relevant.
Write long answers FAQ should be short and easy to understand
Use copy/paste content - write original answers or at least update your content to be unique

How to Manage FAQs with Risify?

The same FAQ element can be used on multiple pages; all you need to do is assign it.

At Risify, we don't host critical data on our servers; instead, we use Shopify meta objects so that you can use them independently from Risify.

That allows us to manage the Risify FAQ feature in two ways:

through Risify
through Shopify

Option 1: Through Risify Dashboard

The first way to assign FAQs is to utilize the user-friendly Risify interface. On the Centralized FAQ management page , you'll find three active tabs: FAQs, Products, and Collections.

When you're modifying FAQs on Risify, you can use two methods.

You can either start by selecting the FAQs and then assigning them to products, or you can start by choosing the products and collections and then manage the FAQs for those products.

1️⃣ Bulk Assign FAQs to Products

If you prefer to select the FAQs first, then assign them to products, then take the following actions:

Step 1

Open Risify from your apps on Shopify

Step 2

Navigate to “Centralized FAQ” in the left side menu

Step 3

Click on this icon to assign FAQs

Step 4

Choose your products or collection

Step 5

Click on “Assign FAQ to Selected Products”

You’re done!

2️⃣ Product/Collection to Bulk Assign FAQs

Alternatively, you can follow these steps if you'd rather select the products and collections first, then manage the FAQs:

Step 1

Open Risify

Step 2

Go to Centralized FAQ

Step 3

Choose the product or collection

Click the Product or collection tab and select product/collection

Step 4

Click on "Assign & Manage FAQs"

Step 5

Select the FAQs to assign

Choose the FAQs you want to assign. Then click on “Assign Collection/Product to Selected FAQs”. You're good to go!

Option 2: Through Shopify Product/Collection Meta Fields

Another option is using the Shopify product and collection meta fields. On the product page, you can modify FAQs for each product and collection individually.