Adding FAQs to your store helps shoppers get quick answers, reduce support requests, and improve conversions by addressing common questions directly on product and collection pages.
With Risify, you can manage all your FAQs in one place, assign them to the right items, and display them seamlessly in your theme, making the entire process faster, clearer, and fully integrated with your Shopify store
How To Set Up The FAQ's with Risify
Before FAQs can appear on your storefront, they first need to be created and assigned inside your Shopify Admin.
In this first phase , you’ll enable the FAQ feature, create questions and answers, and connect them to your products or collections.
The second phase (Theme Customization) will handle how they appear visually, but we’ll get to that later.
Phase 1: Admin Setup
This phase happens entirely inside your Shopify Admin panel under Apps → Risify → FAQs . Here you’ll prepare all the content that will later appear on your store.
1. Activate the FAQ Feature
When you first open the FAQs page, you’ll see a small confirmation window titled “Turning on FAQs Feature.”
This window simply asks for permission to create the metafields that will hold your FAQ data. These metafields let Risify store your questions and answers directly in Shopify so they can be reused later in your theme.
Click Turn on to continue. Once enabled, the FAQ feature becomes active.
Your existing FAQ data will always remain safe in your store, even if you uninstall Risify.
2. Create a New FAQ
After enabling the feature, you’ll land on the Manage Your FAQs screen. This is where all your existing FAQs are listed and where you can add new ones.
To create your first FAQ, click the Create FAQ button in the top-right corner.
A new editor will open with two main fields:
- Question: Enter a clear, specific question that your customers often ask.
- Answer: Write a detailed, helpful response. You can use the toolbar to format text, add lists, or include links if needed.
When you’re happy with your content, click Save.
Your FAQ will now appear in the list on the main page, ready to be assigned to products or collections.
Tip : Each FAQ can be reused across multiple pages, so it’s worth writing answers that stay relevant in different contexts.
3. Assign FAQs to Products or Collections
Creating the FAQ isn’t enough - you also need to decide where it will appear. Below each saved FAQ, you’ll see an Assign FAQ section with two tabs: Collections and Products.
To assign an FAQ:
- Open the Collections tab if you want it to appear on one or more collection pages.
- Tick the boxes beside the collections where it should show.
- Or, open the Products tab to display it on specific product pages and tick those instead.
- Once your selections are ready, click Assign FAQs in the top-right corner to apply your changes.
After you assign it, the FAQ becomes linked to those products or collections and will be displayed once you complete the theme customization step.
If you later decide to remove it, uncheck the boxes for those pages and click Assign FAQs again. This instantly updates the assignments without deleting your FAQ content.
4. What Happens Next
At this stage, your FAQs are active in Risify and correctly assigned inside Shopify Admin.
However, they won’t be visible on your storefront yet - that part happens in Theme Customization , where you’ll add and style the FAQ section inside your theme.
We’ll cover that in the next phase. For now, make sure your questions and assignments are saved so they’re ready to connect when you move on to the design setup.
Phase 2 - Add and Customize FAQs in Your Theme
Now that your FAQs are created and assigned inside Shopify Admin, it’s time to display them on your storefront. In this phase, you’ll open your theme, navigate to the correct product or collection page, add the Risify FAQ section, and customize its appearance.
Step 1 - Open Theme Customization and Find the Correct Page
1) In Shopify Admin , go to Online Store → Themes .
2) Find the theme you want to edit and click Customize .
3) When you open the theme editor you land on the home page. From the top navigation bar, select the page type where you added your FAQs in Phase 1:
- If you want to add FAQs to a collection page, switch to the collection template you want to edit. If you haven’t created custom templates, you can simply use the Default collection template.
- If you want to add them to a product page, switch to the product template you want to edit. If you don’t have multiple templates, select the Default product template instead.
4) After selecting the template, navigate to the specific collection or product where you previously assigned your FAQs. This ensures the correct content appears when you add the section.
5) Once you’re viewing the right page, open the template panel on the left and click Add section .
6) Choose the Apps tab and select Risify FAQ . The FAQ section will appear on your page, usually added at the bottom by default.
7) You can drag and drop it anywhere you prefer, but FAQs are generally best placed at the end of the page , just above the footer.
Step 2 - Customize the FAQ Design
After adding the FAQ section, a settings panel opens on the right. Here you’ll control layout, typography, and colors to fit your store’s style.
General
This section defines how the FAQ block aligns within your theme.
- Section Width - Choose whether the FAQ matches your theme’s content width, spans the entire screen, or adapts to its container layout.
Card
This area controls how each FAQ block looks and behaves visually.
- Toggle Icon: Choose how questions expand and collapse — Plus/Minus or Arrow .
- Style: Select between Outline , Filled with Shadow , or Filled with Bottomline for different card border effects.
- Border Width: Adjust the thickness of the card outlines.
- Border Radius: Set how rounded the corners appear ( None , Small , Medium , Large , or Full ).
Content & Typography
This section defines the structure and visual hierarchy of your FAQ text, including the main heading, questions, and answers.
- Heading: Customize your section title (for example, “Frequently Asked Questions”).
- Heading Style: Choose the appropriate HTML heading level (H1–H6).
- Title Font Size / Family / Alignment: Adjust the size, typeface, and alignment of your section title.
- Question Font Family / Weight / Size: Control the font style and emphasis of your questions.
- Answer Font Family / Weight / Size: Define how the answers appear in terms of size and weight for readability.
Colors
This section adjusts how the FAQ looks visually by changing text and background colors.
- Background: Defines the background color of the overall FAQ area.
- Border: Sets the color of the borders around both the question and answer cards. This affects the outline you see around each question and its expanded answer.
- Title Text: Adjusts the color of the FAQ section’s main title.
- Question Text: Sets the color for each question line.
- Question Background: Defines the background color behind each question.
- Question Hover Background: Changes the color when a customer hovers over a question.
- Answer Text: Sets the color for the answer text.
- Answer Background: Controls the background color of the answer area.
Step 3 - Save Your Changes
When you’re satisfied with the layout and styling, click Save in the upper-right corner. Your FAQs will now appear on the relevant product or collection pages, styled to match your theme and layout.
FAQ: Common Questions Asked About Creating FAQ With Risify
Here are the frequently asked questions about creating an FAQ section with Risify:
